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Privacy Policy

Introduction

This Privacy Policy has been compiled to better serve those concerned with how their personal data is used online. Personal data, as described under UK data protection laws including the UK General Data Protection Regulation (UK GDPR), includes any information that can be used on its own or with other information to identify, contact, or locate an individual. Please read our Privacy Policy carefully to understand how we collect, use, protect, or otherwise handle your personal data in accordance with our website.

What Personal Data Do We Collect?

When using our site, you may be asked to enter your name, email address, phone number, business name, or other details to help with your experience.

When Do We Collect Information?

We collect data when you fill out a form or provide information on our site, such as during registration or inquiries.

How Do We Use Your Information?

  • To respond to your inquiries and provide customer support.
  • To improve our website and user experience.
  • To send follow-up correspondence such as emails or phone responses.

Lawful Basis for Processing

We process your personal data based on the following lawful bases:

  • Consent: When you explicitly provide consent, such as when submitting forms on our website.
  • Contractual Necessity: When the processing is necessary to fulfill a contract, such as facilitating the procurement of energy contracts for your business.
  • Legitimate Interests: Where the processing supports our legitimate interests, including:
    • Improving our website and user experience.
    • Responding to inquiries and providing customer support.
    • Conducting energy brokering activities, including requesting energy pricing from suppliers and facilitating the procurement of energy contracts for your business.

How Do We Protect Your Information?

Your personal data is stored on secure networks and is only accessible to a limited number of individuals with special access rights. All sensitive data is encrypted using Secure Socket Layer (SSL) technology. We conduct regular malware scanning to ensure the safety of our systems.

Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser. We use cookies to:

  • Understand your preferences and provide personalised services.
  • Compile aggregate data about site traffic and site interactions for future improvements.

You can disable cookies through your browser settings, but doing so may impact your experience on our site.

Third-Party Disclosure

We do not sell, trade, or transfer your personal data to external parties without prior notice, except for trusted third parties who assist us in operating our website, conducting business, or serving users, under strict confidentiality agreements. We may release information to comply with the law, enforce site policies, or protect rights, property, or safety.

Third-Party Links

We may include third-party links on our website. These sites have their own privacy policies, and we are not responsible for their content or practices. Feedback on these links is welcome to maintain site integrity.

Retention Periods for Personal Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Typical retention periods are as follows:

  • Customer inquiries and correspondence: Retained for up to 2 years after the last interaction.
  • Energy contract facilitation data: Retained for up to 7 years, in line with legal requirements and industry best practices.
  • Data collected for marketing purposes: Retained until you withdraw consent or opt out of receiving communications.

Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to the processing of your data.
  • Withdraw consent for data usage at any time.

To exercise your rights, please contact us at hello@eneprox.co.uk.

Right to Lodge a Complaint

If you believe that our processing of your personal data violates UK GDPR or other applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO via their website at www.ico.org.uk or by calling their helpline at 0303 123 1113.

Google Services

We use Google services such as Google Analytics to understand user interactions and improve our website. You can manage Google ad preferences via the Google Ad Settings or opt out using the Google Analytics Opt-Out Browser Add-on.

Data Breach Procedures

In the event of a data breach, we will notify affected individuals within three business days via email and report the breach to the Information Commissioner’s Office (ICO) as required by UK law.

Children’s Privacy

We do not specifically market to children under the age of 13 and do not knowingly collect their personal data.

Policy Updates

This policy may be updated periodically. Changes will be posted on this page, and the date of the latest update will be indicated at the top of this policy.

Contacting Us

If you have questions about this Privacy Policy, you may contact us:

  • Email: hello@eneprox.co.uk
  • Address: 40 Lower Road, Denham, Uxbridge, UB9 5EB
  • Phone: 0800 193 2050